Last updated: 29 SEP 2024


At Anna’s Tea & Coffee Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or make a purchase. By using our website, you consent to the practices described in this policy.

 

1. Information We Collect


We collect various types of personal information to provide you with a better shopping experience and improve our services:

Personal Information: This includes your name, email address, shipping and billing addresses, phone number, and payment details (credit card information or other payment methods).

Automatically Collected Data: We gather information about your interaction with our website, such as IP address, browser type, device information, and browsing activity, using cookies, tracking technologies, and analytics tools.

Order and Transaction Data: We keep a record of your purchases, returns, and communications related to your orders.

Communications Data: If you contact us for support or inquiries, we may retain details of those communications for future reference and to enhance our services.

 

2. How We Use Your Information


We use your personal data for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery.

Customer Service: To respond to your inquiries, provide support, and ensure a smooth shopping experience.

Marketing and Promotions: If you’ve opted into our mailing list, we may send promotional offers, product updates, and newsletters. You can unsubscribe from these emails at any time.

Site Improvements: To analyze and improve our website, products, and customer experience through data insights and usage patterns.

Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and prevent fraud or other unlawful activities.

 

3. Sharing Your Information


We respect your privacy and do not sell or rent your personal data to third parties. However, we may share your data under the following circumstances:

Service Providers: We work with trusted third-party partners who assist us in operating our business. This includes payment processors, shipping carriers (such as USPS, UPS, FedEx), and marketing platforms. These partners are only permitted to use your information to perform specific tasks on our behalf.

Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred as part of the business assets.

Legal Requirements: If required by law, court order, or government regulations, we may disclose your personal information to comply with legal obligations or protect our rights.

 

4. Cookies and Tracking Technologies


Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that allow us to remember your preferences, improve website functionality, and provide relevant content.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of the website.

 

5. Data Security


We take data security seriously and implement industry-standard measures to protect your personal information. This includes encryption, firewalls, and secure payment gateways. However, no system is entirely foolproof, and while we strive to protect your data, we cannot guarantee absolute security of information transmitted online.

 

6. Your Rights


You have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.

Correction: You have the right to correct any inaccuracies in your personal data.

Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

Marketing Opt-Out: If you wish to stop receiving promotional emails, you can unsubscribe using the link provided in the email, or contact us directly to be removed from the mailing list.Data Portability: You have the right to request a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected].

 

7. Third-Party Links


Our website may include links to third-party websites, such as social media platforms or other related services. Please note that we are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

 

8. Children’s Privacy


Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child without proper consent, we will take immediate steps to delete that information.

 

9. Retention of Data


We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. This includes data related to your orders, transactions, and communications.

 

10. Changes to This Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page, and the “last updated” date at the top will be modified accordingly. Please review this page regularly to stay informed about how we protect your information.